To create an interactive experience at physical locations such as showrooms, dealerships, and specialized fairs that educates customers about the business value proposition. Additionally, this experience should enable customers to explore and select vehicles, as well as choose the subscription duration and mileage. The goal is for this tool to serve both as a support for sales advisors and as a self-service option for customers.

The process stage in our subscription model streamlines vehicle acquisition. Starting with interactive exploration and transitioning via QR code to personal device selection, customers can customize their vehicle and subscription terms. The transactional process includes identity verification, contract signing, and payment, culminating in scheduling delivery. This seamless journey enhances customer experience, making vehicle acquisition effortless and enjoyable.

TUIO digital onboarding project, we successfully streamlined the user journey into an intuitive and efficient process. Through in-depth user research, iterative design, and close teamwork, we crafted a solution that not only achieves business objectives but also significantly boosts user satisfaction.